Our Company is mainly engaged in the field of petroleum development of well logging, well testing, coal bed gas automatic drainage and other aspects of technology development and equipment production, and to provide the characteristics of geophysical exploration.
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After-sale Service

 

Our after-sale service commitment is as follows:

1 Stick to the aim of “ Quality First, Customer First”, provide high quality product and after-sale service to customer with heart and soul. 

2 Implement “ Three Guarantee and Four Ensuring” to all selling products, guarantee quality, quantity and promptness, ensure repairing, changing, refunding and loss. 

Relative Measures:  Our production base is located in Xi’an with 16 offices and after-sale service station in domestic oil fields. There are more than 70 qualified technicians after-sale service and advanced maintenance and standard testing equipment, aiming to provide high efficient and national network after-sale service and technical support to customers. After installing and debugging new product, special technical staffs are assigned to train customers with technology strictly and systematically for free. 

a. 24 hours service line is through in our office/service station, specially-assigned persons are on duty in headquarter. 1 hour response system is always for after-sale service, namely, response must be made within 1 hour as soon as the failure is reported, site arrival must be within 3 hours, general problem should be solved within 8 hours and serious problems should be solved within 24 hours. 

b. After installing and debugging new product, special technical staffs are assigned to train customers with technology strictly and systematically for free, provide relative technical data and necessary technical guidance.

c. Technicians are frequently sent to customer for quality feedback, quality track, solving various kinds of technical quality problems. Free maintenance is for equipment which runs normally in one year with whole life maintenance

d. The software of product is upgraded for free.

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